**If you are interested in any of the opportunities listed below - or any other position in a law firm please contact Geri Moreland to discuss at  geri@capitolrecruiters.com

Capitol Recruiters Inc. is a legal recruiting company based in Washington, DC. We represent law firms. These positions are openings with our clients.

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff.

****The hours for this position: Saturday - Monday 11:30pm - 1pm.

Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems.

Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $57k - 91k+ depending on location and experience.

Legal Technology Advisor – for top tier law firm.  This hybrid role can be based out of Washington DC or NYC.  This position is responsible for implementing technology solutions to enhance legal service delivery. This position functions as product designer, consultant, and project manager to identify deliver measurable improvements.

Duties: Identify opportunities to improve service delivery by process optimization, project management, and technology solutions. Lead initiatives from concept to implementation. Liaison between attorneys, practice groups, Legal Technology, IT, and other stakeholders. Support the adoption of generative AI tools. Analyze workflows/business needs; translate into solution designs. Assess existing enterprise tools and determine whether they can be enhanced or adapted. Collaborate with developers/subject matter experts to define technical vision. 

Position Requirements: Bachelor’s degree preferred. Must have at least three years of related experience with increasing responsibility. Project management and client-facing consulting experience. Knowledge of legal workflows and legal technology. Prior success developing business-driven ideas to completion. Strong interpersonal, written and presentation skills. Ability to translate complex technical concepts for legal audiences. Strong analytical, organizational, and problem-solving skills. Experience with knowledge management or legal innovation initiatives. Familiarity with HighQ, Litera (Contract Companion/Create), Kira, Jigsaw, Exhibit Manager, OnCue, or similar platforms. Understanding of generative AI tools, including general-purpose platforms and legal-specific applications, with an interest in exploring their practical use in legal workflows. Experience with relational databases. Salary for this position is $120k - $160k